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The St. Louis Metropolitan Alliance for Reliable Transit, a disability advocacy group, released its June report card that assesses Metro Transit. The group gave poor scores in customer service and engagement with people with disabilities and failed Metro on Americans with Disabilities Act compliance.
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Metro Transit is making changes after disabled customers and advocates called for the company to better serve its riders. Beginning July 5, the company's Call-A-Ride service will allow booking up to three days in advance for trips for disabled customers.
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Disability rights advocates don’t want Metro Transit to cut back on Call-A-Ride reservations — and suggest that it do a better job providing services federally mandated by the Americans with Disabilities Act.
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The public meetings this week are meant to kick off the yearlong environmental review process and come after some of the initial design and engineering work that’s already been completed.
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The STL Metropolitan Alliance for Reliable Transit report card gave near-failing scores in customer service and engagement with people with disabilities, and failed Metro for not being ADA compliant.
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Transit officials say a $1 billion expansion of the MetroLink that would connect north and south St. Louis along Jefferson Avenue will rely on federal transit grants.
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St. Louis is known for being a car city — but its public transportation system can be a great way to get around town. Here's a guide to transit options in the St. Louis region.
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Call-A-Ride customers and advocates want Metro Transit to better engage with the disability community and listen to their input.
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MetroBus continues to operate at reduced capacity, hampering the needs of St. Louis bus riders eager to get to work, school and appointments. Bi-State Development CEO Taulby Roach says recent hiring events and a new worker contract give him hope that bus and MetroLink services can be restored.
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The new three-year deal includes 3% raises in each of the next two years, higher pay for later or busier bus routes and a $7,000 ratification bonus. Some or all of that bonus can be directed to a 401(k) retirement plan set up by Metro.