Missouri Department of Mental Health

In July, Missouri officials debuted 988, an emergency mental health hotline that connects callers to dozens of organizations around the country based on the caller’s area code. The hotline’s overhaul means crisis response organizations need more workers and money to pay them. Advocates are concerned that the state has not committed to funding the hotline for the long term.

During the first month of a national mental health crisis line, calls to Missouri mental health centers have gone up 30%, state officials said. The three-digit 988 line routes all calls to suicide prevention hotline crisis centers.

Many direct-care providers have stopped taking on new clients and have shuttered services. Now people with disabilities are waiting for help.

Missouri and Kansas service providers are working long hours, waitlisting care and consolidating services as they grapple with a shortage of workers.

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