Ombudsman

Even with a mostly volunteer workforce, the approximately $300,000 annually the program gets from the state isn’t enough, advocates said.

In January 2015, Elizabeth Jensen was appointed to a three-year term at NPR as the organization’s ombudsman. What does that mean? Otherwise known as the…

Edward Schumacher-Matos ends his tenure as NPR's ombudsman at the end of the month, after a three-year stint fielding the complaints, compliments and…

This article first appeared in the St. Louis Beacon, Nov. 16, 2010 - When you plug the name of the NPR ombudsman into Google, you don't have to scroll…